Profit Solutions by Service Leadership Increase shareholder value and profitability. The ConnectWise platform makes it easier to run your business, deliver your services, and secure your clients. Recommended Method: Clone Existing Dashboards. BrightGauge Data Dashboards help track and visualize all your KPIs Forget toggling between windows or logging in and out of multiple accounts. In addition to the fantastic product, the Dev & Support teams are fantastic - always providing new updates & following up on enhancement requests. Managers have boards for monitoring and keeping track of SLA numbers. Stephen McCollum, First Call Computer Solutions. CW does well at collecting the data, but as anyone that has tried to use report writer knows, reporting is not a CW strength. Feature request forum is not just a place to put your wish list. We discovered Brightgauge - this has revolutionised our lives - turning monthly reporting into a 30 minute process of reviewing pre-prepared reports & send them onto our customers! Users can also display data with embeddable gauges on public sites. Score 8.4 out of 10. Your data will sync 10 minutes before a report. Their support team is incredible. Snapshots is your data warehousing lite solution. BrightGauge puts all your essential information in one place, giving you greater visibility so you can make more informed decisions. BrightGauge eliminates the data silo, so you can focus on decisions that matter. Get started with 54 pre-built ConnectWise data gauges, automatically available when you open an account with BrightGauge. And so on and so forth. Any tech can look at the Brightgauge board and know whay to do next. BrightGauge is a data i. Go-Live Checklist Welcome to BrightGauge! If you have yet to upload a logo to your account, we'll prompt you to do so. Additionally, with BrightGauge you can create powerful, automated. Whether you need to show response-time metrics or machine patch status, its easy to create and send custom ConnectWise reports any time of day or week. Network Operation Center: Note that this restriction is being applied on ALL items. Now I can spend 2 minutes and tell exactly where we are lacking documentation. I ran into a bug where a report did not display exactly how I wanted, they had it fixed how I wanted by the following day. Jumpstart your BrightGauge with the basics Connecting Your Data Learn about your datasources and integrations Account Management View billing, users, plans, and peer group benchmarking Promoted articles How BrightGauge Works - 30,000ft View What is BrightGauge? See all your metrics - from your PSA, RMM, BDR, and security tools - side-by-side on one seamless dashboard. In January's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared how best-in-class MSPs identify their TCPs; which in turn, enables them to create synergy within their organization and across their teams. With that kind of visibility, you can prevent anything from falling through the cracks. Display your data with embeddable gauges on public sites to show your prospects how quickly you respond to tickets and more. You'll get 202 pre-built gauges with ConnectWise Manage API, and 303 with ConnectWise Manage on-prem, so it's easy for you to get started right out of the box. Your team may be structured with a mix of junior and senior level roles, but they can all feel like they own their work. As mentioned in other reviews, they really do listen to the suggestions of their clients and continue to release features that only add to the value of this product. The series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. We feel that way, too. Free guides for improving business operations and more, Recordings offering best practices and how-to sessions, Evaluate your sales team to identify areas to improve, A quick survey that grades your service team. We can now (easily) pull and present "real time" data that is both on point and easy to visualize. BrightGauge Menu Bar The top menu bar provides quick access to all of your BrightGauge resources and settings and is available on every screen within BrightGauge. A Dashboard For Every Member of the Team to Own. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Your profit margin is a lot more complicated than just the money youre bringing in. BrightGauge provides business intelligence reporting &dashboards purpose built for MSPs. Even if you can't attend the live webinar, well still email you the recording. In addition to discussing all of the benefits of having a well defined TCP -- decreased costs, better retention, faster sales cycles -- to name a few, you'll receive actionable advice on how you can create a target customer profile and take your business's growth to new heights. And to Eric and the teams' credit, the support and communication is excellent and theres a steady stream of improvements. View your data as its happening Dashboards make it simple to see whats happening live. Got more than one business solution? - for their customers, Bright Gauge provide a quazi consulting service both through direct contact and their marketing by giving you context and advice on what to measure for what situation Create historical trends of data that matters, like end-of-day ticket count. See all you can do with ConnectWise. BrightGauge. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. Lets say you have 5 techs on your team with a total of 25 clients to manage. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Here, you'd select the 5 clients assigned to Rob. Use the image cropping tool to edit and fit your image for display. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. We have started using it as a front end for ConnectWise when I need to work tickets even. Login in to your BrightGauge Account. NOTE: Spaces are limited. In addition to discussing all of the benefits of having a well defined TCP -- decreased costs, better retention, faster sales cycles -- to name a few, you'll receive actionable advice on how you can create a target customer profile and take your business's growth to new heights. Communication with the team has been great as well. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. In Kim's dashboard, you'd . within the gauges, each dashboard owner can immediately jump into action if they are alerted to a client experiencing an issue, like being disconnected from a server. Monthly reporting for us involved 5+ days per month running reports from ConnectWise & GFI, exporting to Excel, merging into Pivot Tables & then generating graphs. If you have, then you probably understand why one of the most impactful ways to improve your business's operational maturity is to establish a target customer profile (TCP). By watching this webinar recording, you'll understand: The basics on OML trait: Quarterly Business Reviews Why effective QBRs are so important vCIO responsibilities and staffing levels What best-in-class include in their QBRs The components to a successful Quarterly Business Review * Note: If you have access to the ConnectWise University, check out the QBR Partner Kit. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Get visibility into KPIs that matter most to IT service providers. Build your own gauges Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. We look forward to further innovation from the BG team as time goes by. Whether youre planning your first managed services agreement, or youre ready to overhaul your existing version, we've got you covered! BrightGauge lets you choose how you view your data, what integrations to implement, and more, giving you more control over how you do business. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. They welcome input and take action! The support is top notch and they are adding new feature on a constant basis. Click Register Client. Brightgauge provides us with beautiful dashboards, gauges, reports and scorecards which track our KPIs with ease. An understanding of the Foundational OML Trait - Target Customer Profile (TCP) Learn why a narrowly defined target customer profile is important Best practices for selecting your TCP How to transition existing clients * Note: If you want to learn more about value creation strategy after this webinar, make sure to watch Getting to Goal: Knowing your Value Creation Strategy and Getting to Goal: Putting your Value Creation Strategy into Action We're here to help! With a well-defined TCP, you will be better positioned to develop, adopt, and enforce technology standards with your clients. Reserve your place now! If a single gauge can improve your business, imagine the benefits you will get from all the Dashboards, Reports and Scorecards! Solve staffing issues with managed services to support your team and clients. With that kind of visibility, you can prevent anything from falling through the cracks. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! Plus, when you link your ConnectWise Automate integration (formerly Labtech integration) and BrightGauge, youll automatically get 4 pre-built dashboards. And if you want a new report that you can't figure out, just email them. There is ZERO reason to not use this product. In this CEO Growth & Profit webinar, Peter showcased how narrowly defined technology standards launch a domino effect of improved efficiencies. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. Putting this kind of responsibility in the hands of each technician speaks volumes. and choose to filter each dashboard by clients. Get creative here. They care not just about the dashboards, but about my business. I hear from prospective clients every week about the need to deliver professional, clean and relevant reports to their clients. The tool is super easy to use and very intuitive you can build new gauge and dashboard in minutes. Reserve your place now! Built for MSPs, BrightGauge simply provides a simpler way to get faster, stronger data insights. Even if you can't attend the live webinar, well still email you the recording. An understanding of the Foundational OML Trait - Target Customer Profile (TCP) Learn why a narrowly defined target customer profile is important Best practices for selecting your TCP How to transition existing clients * Note: If you want to learn more about value creation strategy after this webinar, make sure to watch Getting to Goal: Knowing your Value Creation Strategy and Getting to Goal: Putting your Value Creation Strategy into Action We're here to help! Professional services automation designed to run your as-a-service business. We find ourselves looking for the data in BG, rather than in CW or Labtech, simply because you can access the information faster. BrightGauge team is fast, informational and are great business partners! All rights reserved. When employees have a real, actual stake in what theyre doing - versus going through the motions based on what someones telling them to do - it motivates them to work harder and do what they can to hit their goals. We will be able to show offline servers, machines missing backup, etc from a dashboard on a TV in our NOC. They go above and beyond expectations. Items that split between multiple pages, such as Tables, will still continue to be dynamic. Here are the other places we will be using BrightGauge. This presents a consistent brand regardless of the solution used. After implementing Brightgauge(BG) anyone in my team can use it. 24/7/365 network operations center of expert technicians at your service. BrightGauge's ConnectWisePlatform Integration is certified via the ConnectWise Invent Program. As always, we love your feedback and your questions, so shoot our success team an email any time! The reports that we can now send to clients look 1000% better than anything we were able to do before. BrightGauge business intelligence dashboards update in real-time with data from PSA, RMM, BDR, security, finance, and other tools, eliminating the need to toggle windows or log in and out of multiple accounts. Even if you can't attend the live webinar, well still email you the recording. You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Automatically, every month. Lists Featuring This Company Edit Lists Featuring This Company Section If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. If you are not using BrightGauge, you should be. BrightGauge converts all the data that runs our business into a digestable visual language that helps my team run more efficiently, including alerting the team to items that need addressing, including response time, breaching SLA, etc. Keep up the great work. We have transformed our Support Desk by adding one gauge to the Dashboard. Highly recommended. The support is phenomenal and responsive. You must be signed in to the ConnectWise University.After signing in, we'll redirect you back here. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! We highly suggest you RSVP to each webinar now! For more details on how to create technician dashboards, please visit our Knowledge Base. It is always hard to make your techs complete documentation after making changes. If you just want it to work, put it in your budget. First comes the target customer profile, then comes driving technology standards. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. Since then, more than 1,900 customers around the globe trust BrightGauge - a ConnectWise solution - to drive growth through real-time dashboards, automated reporting, and goal management. Using that NOC/Operations center as an example, heres a really simple way to assign each of your techs a ConnectWise Automate-specific dashboard that he or she can own completely. Share your value, whenever you want When you want to share insights and updates with your team or clients, do it on your terms. If you take advantage of gauge and dashboard filters, individual tech dashboards wont require a huge time commitment at all. Kate Quattlebaum, Netrix Information Technologies Inc. BrightGauge has brought our company to the next level! With a well-defined TCP, you will be better positioned to develop, adopt, and enforce technology standards with your clients. - Both Brian and Eric are both solid business people and have always followed through on what they've promised. After a night of struggling with developing reports from Kaseya and ConnectWise, I searched for a better solution. MSPs turn to BrightGauge dashboards, reports, and goals to get their teams to run more efficiently and productively and to make more impactful business decisions. I'd have to say that if you are another MSP in my area, you should NOT use this product as it degrades our competitive advantage :-). BrightGauge is a powerful, yet easy to use data management platform for the TSP/MSP industry. How the Integration Works: If you need assistance with creating API members or integration setup please send a note toHelp@ConnectWise.comand the ConnectWise Manage support team can assist. NOTE: Spaces are limited. They enable MSPs to deliver the highest value by becoming an active player in the IT budget planning. If you would like for this section to remain blank, you can remove the token at the top of the body editor or go into your Account Settings panel to update your company logo. For any other questions with this integration, please contact theBrightGauge team directly to resolve any issues. From your dashboard, select the image module and upload a new image or choose an existing image from the BrightGauge image uploader. It is that simple. Automatically add, subtract, multiply, and divide one metric against another, so you know your numbers are always accurate. Consistent, scalable, and high-quality help-desk services with trained technicians. Like we said before, we love hearing how youre using your BrightGauge, so feel free to drop us a line and tell us whats working for you. After a while, youll be able to look at your Snapshot gauge and identify any patterns or issues. Increase shareholder value and profitability. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. With the ability to upload a photo for more context(or just for fun! Please note that certain features, such as Goals and Gauges, are not available in Essentials. Documentation Compliance in ConnectWise: Next, youd want to select Add A Filter from the top right of your dashboard, which will bring up this screen: Name each dashboard for the tech that would be owning it (Robs Dashboard, Kims Dashboard, etc.) BrightGauge is my single favorite vendor out there. When these quarterly meetings are done right, they'll also enhance your relationship with the right people within your clients' organizations, naturally improving retention. Users can also display data with embeddable gauges on public sites. PC Works Plus, Inc. BrightGauge has allowed us to demonstrate the value we deliver to our clients using beautiful easy to read charts and tables. Then again, BrightGauge improved and brought us an amazing live dashboard of our metrics so our help desk can keep tabs throughout the day. The BG team is always available to answer any and all questions. In January's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared how best-in-class MSPs identify their TCPs; which in turn, enables them to create synergy within their organization and across their teams. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. The tool is easy to use and can reach not only into Connectwise, but into many other data sources. Keep your clients at ease with backup and disaster recovery you can trust. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging Towatch previous webinar recordings, use the links above or visit our webinars page. Skip to main content Contact Us Sign In SOLUTIONS Cybersecurity Management All in One Place Request Demo Your data does the talking Check out the features Real Time Dashboards Goal Management Client Reporting View All Integrations Upgrade your BrightGauge Create historical trends of data that matters, like end-of-day ticket count. At BrightGauge, we like uploading our logo or client logos to dashboards, as well as images that are meaningful to the team to keep everybody motivated. Check out all of the webinar recordings in this series: CEO Growth & Profit Topic Date/Time Expert Watch Now! You can also move images around and remove them from the report too. Here, youd select the 5 clients assigned to Rob. While not perfect, the product is solid and support/dev is great! Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. You can upload image files up to 5MB in size. The Scorecards are perfect for any company following the Traction Enterprise Operating System. They have been able to help us develop custom queries that we didn't think were even possible. Once set up, the NOC/Operations team lead can visit the NOC Techs Dashboard and filter by each individual tech to see whats going on at any given time. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. After reviewing the why, Peter jumps into the how. Formerly known as Autotask Endpoint Management, Datto RMM allows you to perform network maintenance tasks remotely. 2023 ConnectWise, LLC. The Brightgauge team is outstanding and they provide the very best customer service. The #1 reason we migrated from our previous PSA to ConnectWise was the need for better reporting and metrics. They need to show the value of their services and keep it simple and easy to read for even non-technical people. Highly recommended! It says that they are trustworthy, skillful, and dependable enough to handle the job. A quarterly business review (QBR) is a recurring meeting between a company and its clients where they discuss service delivery, satisfaction, and future expectations. With dashboards, youll see whats happening as its happening, so youll always know what needs immediate attention. Request a Demo BrightGauge + Your DataYour TeamYour KPIs We highly suggest you RSVP to each webinar now! in just a few minutes so you can easily show your clients how youre stacking up against your SLAs. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Our clients are always impressed with the reports we are able to provide and live dashboards. So if you already have a logo set for your account, this update should automatically apply to your emails. If youre curious about how BrightGauge and ConnectWise can simplify your day-to-day operations, check out our free whitepaper, How BrightGauge and ConnectWise Partner to Make Sense of Your Data. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. The new dashboard feature is very nicely done. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page.