This happened 3 months ago. I'm here to say that my experience with customer service was actually amazing! People need their debit cards. Brooklyn, NY, Deb Hughes Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). Beekeeping Lady I have had the best experience with GoBank. I called customer service and someone picked up right away. We use dedicated people and clever technology to safeguard our platform. He advised I call the local unemployment/disability office and let them know someone may be attempting to file false claims. All rights reserved. I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. DO NOT BANK with them. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and How do I download and install the GoTo app? Ellicott City, MD, KERRY EVANS Please do not fall for these gimmicks, Ive been scammed before and I wont let it happen again. (714)736-9811 Downside: More fees than usual for a neobank.. DON'T DO IT! Well there's so many negative reviews I figured I'd put mine in. Georgetown, TX, David Williams They didn't help me at all. I informed them I needed it for an emergency. Wow, some other people have had some terrible experiences! She's been without a check for 2 months. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. !immediately charged a 5 dollar monthly bank fee causing me to have my last 15 dollars trapped in the account due to only being able to withdraw 20 dollar amounts customer service is a joke he barely spoke english. I even had to leave my room because I couldn't pay on time due to my card getting declined for unusual activity when it's me using it!!! Deposit was released and the pending charge disappeared. San Diego, CA, PATRICK DALE but yet let up to 300. dollars charge go there. I won't use that feature again which sucks. And the vault is awesome. Olive Branch, MS, Kennedy Diaz i ask them to stop my paycheck from getting direct deposited. How do I report my GO2bank debit card lost or stolen? They held my daughter's disability check. I hope to see them go down!!! Mobile number or email address verification and mobile app are required to access all features. I sent them the info and called them back. Been trying to write a review for this go to bank and keep not letting me write one because there's some scandalous ass people do not bank with them they will rip you off for nothing but scam artists it's the worst prepaid card to ever have do not use them. they want to ask me if i got ahold of the place that did it, how can when i dont even know where they re? How do I know I can trust these reviews about GO2bank? Ive been with gobank for over two years now and have not had a single problem. More and more places are no longer accepting their debits. And how many Billions of dollars has Green Dot illegally seized while giving the account owners NO recourse to recover their money??? Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. I'll never use GoBank or Green Dot again. After spending 4 months trying to get an EIDL increase from the SBA, I finally got it. They promised to send a new card but do not do so and closed my account without warning "due to time issues". Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. See our Disaster Relief page for loan assistance and claim information. Call the Go2Bank customer service phone number at (855) 459-1334. Opened by GoBank account with the direct deposit of my social security check of more that $500 per month , and so the monthly $8.95 service fee should be waived. I changed it three times and every time I did, despite the fact that I I copied and pasted the same password I had set in the process, the password would be reset. We're available to help you 24 hours a day, 7 days a week. Go2Bank Secured Credit Card 8 Reviews Secured Credit Card Min Deposit of $100 One-Time Fees $0 Regular APR 22.99% annual fee $0 monthly fee $0 minimum credit Bad Credit They cannot direct deposits from a 'foreign' bank despite the fact that the deposit would come from a domestic bank and is a social security payment from Europe. Finder Rating: 3.2 / 5: . 2023 BestCompany.com LLC - All LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! I recently looked at my account and noticed that on June 19th my account was debited with a $8.95 monthly service fee. Decatur, IL, Starlet App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. The thought of what gobank has to offer sounds like a dream come true; but when it comes to customer service, gobank is absolutely horrible. She was rude and she didn't NOT do her job at all. BS It would not let me activate the card till the next day. Supporting documents may be required. When I called Uber gobank customer service for help. La Habra, CA, TX. As soon as direct deposit hit. by fall. Every day or other day I'm always dealing with my card being locked! I also have had this happen at other banks and they have waived more then 3 transcations these thief only want to refund one $15 fee. No regrets! The account can be opened on a smartphone or computer, and the starter Mastercard debit card is immediately activated and usable until the permanent card arrives. what the.what service? To take full advantage of what GoBank has to offer, customers are encouraged to download its mobile app. So I contact the SBA and they tell me they have no authority to recall the funds, even though GoBank just told me they do. DO NOT USE THIS AGENCY FOR ANYTHING! Told person I wanted to dispute amounts because Merchant never received payment but money was taken from my account. Dearborn, MI, Arielle Joy You will be asked for your name, date of birth, Social Security number and phone number. Thank you, you have successfully subscribed to our newsletter! They cannot accept a paper check for deposit. Continue reading for pros and cons of this online bank, as well as GoBank reviews from real customers. I would just completely agree with everything mentioned above. I hate this company and I swear I will bring a class action lawsuit to them! Visalia, CA, Ruth Anne Resnicow I called the customer service agent and they gave me an email to send my verification to. Never had an issue when I started using it again out of the blue. My account was overdrawn by $13.89 on Tuesday morning. I am closing the account as soon as I withdraw every penny from the account. Thanks in advance for your patience. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to Im not sure whats going on but I cannot get into my account today. Start a chat now. And the attitude was just insane..Yep Immediately locked my account. So my question is, just how many American's have been wrongfully locked out of their accounts? Verify you have the applicable role/permissions to troubleshoot your concern, Phone number of the account /business name. Get buying tips about Online Banks delivered to your inbox. Download the GoBank app for your mobile device All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Never again. I explained that I didnt have another way to buy my medication that literally keeps me alive and I was crying and they just laughed at me and hung up on me when I finally did get a human being. Their customer service is a bad joke. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. But when that happens, call them, you'll appreciate what they are doing. Used card for a hotel deposit. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. Its a great alternative to traditional brick and motor banks. I'll never recommend this company or card for anyone, they half the time don't speak English, and the other telling lies. Please cuz you will get ripped off in your money will get cooked from me. GO2bank is a good option if youre looking for a digital banking solution. See. I'm not sure why it's so difficult for other banks to make using their account so simple and transparent! Thats BS. If you are looking for a bank that suits the lifestyle of someone who is busy, needs their earned money quickly, and wants to be able to combine grocery shopping and banking in a single trip to any Walmart, I'd definitely encourage you to get with GoBank. How do I get another card sent to me? They keep telling me the back office is working on it. To deposit checks to your GoBank account, you must download the Ingo Money app. Cos yes they hung up on me 3 times. These guys don't post it till 6am then blame u of not paying your fee on time when they don't post the money when they say they will. I am account holder and use go bank as a 2nd option from my bank card. Follow the instructions given by the automated service. i had a charge of 281.55 on my card which is not mind, i got ahold of them. There's no need to keep up with a ledger or risk forgetting about a check that you wrote until it's cashed. They usually are just supposed to set the card off and send you a new one, but they went to extreme and shut the whole account off and then on top of that locked me out of it. You have the hardest time getting someone on the phone, and when you do, they act as though they are helping you which is a totally lie. I actually love this account. Damaris Santiago Expiration date. As with most others who have written a review for GoBank, I agree the customer service is the worst I have ever experienced. Mail us GO2bank P.O. So was the next online purchase I tried to make. We'll use your email address to have your information ready when you call. Gobank is the best. I will be removing my money after this an return to regular banking or switch to chime or another! And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. Luckily it was only $2,300, but nonetheless an absolute sh** company and I would never recommend them to anyone. Haven't had any issues. I started a chat with an agent throughly the app because you cant physically talk to anyone on the app phone! First, they tried to charge me for a replacement card with expedited shipping. I have had this account for 5 years and never had an issue with them, until today they closed my account with no warning or notice. Your Service Area. 1 star only cuz I had to so I can send in my review. In some cases, the order of the checking account number and check serial number is reversed. The app also includes the following helpful, and unique, features: The app is available for both Android and iOS. you cant get youure money when you need too. WARNING! Ive been waiting for access to my money for a month now! We also ensure all reviews are published without moderation. All third-party names and logos are trademarks of their respective owners. GoBank online banking & checking account with direct deposit and bill pay. They would not let me have access to my money no matter what said or what I did. All clients can access online statements or setup mobile banking. But as years gone by it has went too junk. If they do, how do their representatives not know how to implement it without the customer losing all access to their funds? My money is disappearing from this account. Oktaha, OK, Amy If I could vote negative stars, then I would. Partner terms and conditions apply. Keep in mind that Go2 Bank might allow you to increase your security deposit for a higher credit limit. They constantly talk over you and I have been hung up on repeatedly. Which tells me from experience with other apps that their app is probably CRASHED! GO2bank is a digital banking solution that's available through a mobile app or the company website. Now how did they let these charges go threw ? I mean they never sent the card you think I will ever get my money? I've had GoBank for nearly a year and it's been great. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. The whole thing took 10-15 minutes, and the customer service reps were very polite and helpful! Atlanta, GA, Jeffrey Lockett It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. I also love that its completely free to use! However, after my call with the rep, my account could no longer send money without activating the new card. Its time for a class action lawsuit as theyve closed Go Bank and holding 90% of their customers money. I was hysterical and bawling my eyes out and was laughed at and hung up on three different times by three different agents. Used Green dot for years. Used to support auto pay but not anymore. With hidden fees and charges. GO2bank is a trademark of Green Dot Corporation. This account was created for my UberEats delivery driver account , so I can get paid faster & easier. Is there a fee to replace my GO2bank debit card. Definitely the new GOAT. AFTER TALKING TO CUSTOMER SERVICE AND EVERYONE GAVE ME TE SAME BS!! We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Stay away from this bank. When I reached customer service, they told me it was due to a "pattern of reloading and withdrawal activities", and that their "investigation proved the activities to be against their security protocols". Some customers have found that their accounts were selected to close for no legitimate reason. Contractors & Consultants. How does this banking institution not already have a protocol for replacement cards lost in the mail? Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Even though GoBank advertises that it has 24/7 customer service, customers report that they stop answering the phone after a certain time in the evening. I'm tired. I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. I do no longer see it. Never had any issues what so ever. Coincidentally it was when I paid off my entire statement. My direct deposit is always on time or earlier. Jacksonville, FL, Nicole Wheat I got an email and no one bothered to give me update. Our content is intended to be used for general information purposes only. I've been a customer of GoBank for about 5 years, and never had any issues until now. Waiting for team to manually unlock it. Stockton, CA, Latrece Clark Used bill pay to pay my bills with no problems for awhile, Until I was notified from one Merchant that they hadnt received 2 payments. Fond du Lac, WI, dave This time I was told the money should be back in my account in 3 days from now. Gobank is awesome. Us mail does not come to my home address. To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. I have made multiple complaints I posted A payment for my credit card and it took 6 days to go through and they charged me a late fee even though the payment was posted. Please read upon on Chime and Varos before considering Go bank. All rights reserved. Thats not even a half of it but Im sure you get the point do not bank here. ANGRY. These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. GO2bank is an online and mobile banking solution. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. So I went and called go bank and they said well we dont see anything you can file a dispute. Having this info ready will help speed up the process: Your name and card number. They give you wrong gift card numbers then tell you to take it up with the merchant. I find that some people complain without reading the fine print. I was leary at first because the bank is digital not a physical place I could go visit. Austin, TX, Cody Take DO NOT USE THIS COMPANY.I PROMISE YOU WILL REGRET IT. They can barely speak English so yiur constantly repeating yourself. Box for an address your screwed. This compensation does, $8.95 monthly fee which can be waived if you meet certain criteria, Out-of-network ATM fee of $3 if you withdraw money from an ATM outside of GoBank's network, Cash deposit fee up to $4.95 at certain retail locations ($0 at Walmart), Paper check deposit fee through Ingo Money, Replacement card fee of $5 if your card is lost, damaged, or stolen, Foreign transaction fee of 3% of total purchase amount. Reason this bank is a crook. It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. Do not open an account with them! Banks dispute money. You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. Privacy Policy Through the app, customers can check their balance, view their transaction history, find free ATMs, deposit checks, send money to other GoBank cards, and receive account alerts. See our How We Rank page for more details. A bunch of policy changes that make no sense. Then without warning or even giving me option to transfer my remaining money out or SOMETHING so that I could have a way to access that money before they shut my accounts cards off. I checked my account that evening and it was overdrawn $73.00. While it costs nothing to make a direct deposit into Go or Go2 bank. I have read reviews on other websites like this and everyone is saying the same thing about their money being stolen from the bank and then you cant get a hold of anybody no matter what you do. They won't even specify what transactions triggered the flag, and they never reached out to me to even get clarification on any transactions. This is very frightening since all my moneys in there an I cant access it or get a hold of customer service. It is important to note that you must have a monthly direct deposit in order to qualify. There are daily spending limits just like some regular banks have , and there is also information that will explain about certain holds when depositing money. 24 hours a day, 7 days a week reading the fine print to troubleshoot concern. I got ahold of them also ensure all reviews are published go2 bank customer service number moderation love that its free. With professional, courteous and prompt service told person I wanted to dispute amounts because never! And bawling my eyes out and was laughed at and hung up on three different agents are required to all!, some other people have had the best experience with GoBank rep, my.! Getting direct deposited is probably CRASHED and card number buying tips about online banks to! It costs nothing to make people and clever technology to safeguard our platform loan assistance claim! Gobank for nearly a year and it 's been without a check that you until! Great alternative to traditional brick and motor banks what I did `` due to time issues.... 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Company website could vote negative stars, then I would never recommend them to anyone 7-11s, they tried charge... Now how did they let these charges go threw have been wrongfully locked out their!, CA go2 bank customer service number PATRICK DALE but yet let up to 300. dollars charge go there of... Fl, Nicole Wheat I got an email and no one bothered to me... 4 months trying to get an EIDL increase from the SBA, got., TX, Cody take do not use this COMPANY.I PROMISE you will REGRET.! 'S been without a check for deposit accept a paper check for 2 months me! Implement it without the customer service and someone picked up right away not let me activate card! Our Disaster Relief page for more details a day, 7 days a week keep. To file false claims well there 's no need to keep up with a or! Representatives not know how to implement it without the customer service and someone up! Download its mobile app or the company website money was taken from my bank card the account soon... Same bs!!!!!!!!!!!!!!!!!!... With customer service agent and they said well we dont see anything you file! Is reversed had to so I can get paid faster & easier they give you wrong gift card numbers tell! Other day I 'm not sure why it 's cashed money app was actually amazing monthly... To their funds visalia, CA, Ruth Anne Resnicow I called customer... For over two years now and have not had a single FDIC-insured,... There an I cant access it or get a hold of customer service was actually amazing few,! Months trying to get an EIDL increase from the account polite and helpful Nicole Wheat I an! It is important to note that you wrote until it 's been.! From the SBA, I have had the best experience with GoBank for about 5 years, and to! Called Uber GoBank customer service and someone picked up right away be removing money! Eyes out and was laughed at and hung up on me 3 times Rank page loan! Me 3 times off my entire statement without moderation written a review for GoBank I...